Access the support section

You’ll find documentation and external resources to help you use our softwares. Didn’t find the answer you were looking for? We offer standard support to provide you with personalized technical assistance. Please fill out and submit the online form below to request assistance or report an issue and help us improve our products.

Documentation and external resources

If you’re having trouble installing the Planimod Community Edition and Ekwos software, check out the download assistance section and the user guide, both of which contain plenty of information. Should you need help with the Minarca and RdiffWeb software, please refer to the resources shared within the community.

Planimod

Coming soon

Minarca

Coming soon

Standard support

Do you have a specific issue you need to resolve or require personalized support? Feel free to access standard support.

Planimod Community Edition

80 $/h
1 h minimum

Planimod Enterprise Edition

Free

Minarca

80 $/h
1 h minimum

Ekwos

80 $/h
1 h minimum

Standard support

  • Included with Planimod Enterprise Edition only
  • On demand for other software
  • Submit a request using the online form below.
  • You’ll get an answer within 24 to 48 hours.

Form

Should you require any assistance or need to report an issue to help us improve our products, please fill out the online form.

Include a brief description of the issue (few lines) and the steps to reproduce the problem.